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Adding Users, Roles/Permissions, Notifications and Branding

Chris Wilson avatar
Written by Chris Wilson
Updated yesterday

This guide covers organization settings, user management, permissions, client access control, and branding customization. These features help administrators manage their Page workspace effectively.

Accessing Settings

Click "Gear Icon" in the navigation menu to access your user and organization settings. The settings area includes:

  • My profile - Manage your notification preferences and preferred language

  • Users - Manage user accounts

  • Clients - View and manage all client profiles

  • Branding - Customize organization branding (if available)

Permission Requirements

Some settings features require specific user permissions. If you can't access certain settings, contact your organization administrator.

User Management

Viewing Users

Navigate to Settings → Users to see all users in your organization:

  • User names and email addresses

  • User roles

  • Last activity date

  • Account status (active/inactive)

Adding New Users

  1. Go to Settings → Users

  2. Click "Add new user" or the create button

  3. Enter the user's information:

    • Name - Full name of the user

    • Email - Work email address (used for login)

    • Role - Select the appropriate role (see roles below)

  4. Click "Create user"

The new user will receive an email invitation to set up their account and access Page.

Editing User Information

To update a user's name, email, or role:

  1. Find the user in the users list

  2. Click on their name or the edit option

  3. Make your changes

  4. Save the updates

Email Address Changes

Changing a user's email address will affect their login credentials. They'll need to sign in with the new email address.

Removing Users

To remove a user from your organization:

  1. Find the user in the users list

  2. Click the delete or remove option

  3. Confirm the deletion

Removed users immediately lose access to Page. Their data (notes, policy briefs, etc.) remains in the system but is attributed to their account.

User Roles and Permissions

Page uses role-based access control to manage what users can do. The available roles depend on your organization's configuration.

Understanding User Roles

Page uses two user roles to control access and permissions within your organization: Administrator and Member. Your role determines what you can see and do in Page. If you're organization doesn't require restricting access to client profiles you'll be fine to leave everyone as an administrator.

Administrator

Administrators have full access to manage your organization in Page. They can:

  • View and manage all clients - Access every client profile in your organization, even if they're not explicitly assigned to them

  • Invite and manage users - Add new users to Page, edit user information, change user roles, and remove users from your organization

  • Assign users to clients - Control which users have access to which clients (when using the assigned clients model)

  • Configure organization settings - Manage organization-wide settings including branding, billing, and which government regions your organization monitors

  • Access Wonk chat - Use the AI-powered Wonk chat feature to ask questions about government activities

Best for: Team leads, Admins, and anyone who needs to oversee the entire organization's use of Page.

Member

Members have focused access to do their day-to-day work in Page. They can:

  • View and manage assigned clients only - Access client profiles they've been explicitly assigned to, including viewing activity, creating topics, and managing takeaways

  • Create new clients - Set up new client profiles (they'll automatically be assigned to any clients they create)

  • Access Wonk chat - Use the AI-powered Wonk chat feature to ask questions about government activities

Members cannot:

  • See clients they're not assigned to

  • Invite, edit, or remove users

  • Access organization settings or billing

  • Assign other users to clients

Best for: Individual contributors, analysts, and team members who focus on specific clients.


Client Access Models

Organizations typically use one of two client access models:

All Clients Access

  • Users can see all clients in the organization

  • Common in smaller teams or single-client organizations

  • Promotes transparency and knowledge sharing

Assigned Clients Only

  • Users only see clients they're explicitly assigned to

  • Common in larger consultancies with client confidentiality needs

  • Requires explicit client access management (see below)

Managing Client Access

For organizations using the "Assigned Clients Only" model, you need to explicitly grant users access to clients.

Granting Client Access

  1. Navigate to the client's profile

  2. Click the "Access" tab

  3. See the list of users who currently have access

  4. Select additional users to grant access

  5. Save your changes

Removing Client Access

  1. Go to the client's Access tab

  2. Find the user you want to remove

  3. Unselect them or click remove

  4. Save your changes

Users who lose access to a client immediately stop seeing that client's takeaways and configuration.

Best Practices for Client Access

  • Grant access proactively - Add team members to clients they'll work with

  • Review regularly - Audit client access when team members change roles

  • Remove promptly - Revoke access when team members leave or change responsibilities

  • Document access decisions - Keep track of why specific users have access to sensitive clients

Client Management

Viewing All Clients

Navigate to Settings → Clients to see all client profiles in your organization:

  • Active clients

  • Archived clients

  • Client creation dates

  • Number of topics per client

Archiving Clients

When a client engagement ends or monitoring is no longer needed:

  1. Navigate to the client's profile

  2. Click "Archive" or find the archive option

  3. Confirm the archive action

Archived clients:

  • Stop receiving new takeaways

  • Preserve all historical data

  • Can be unarchived if needed

  • Don't count toward client quotas (if applicable)

Unarchiving Clients

  1. Go to Settings → Clients

  2. Find the archived client

  3. Click "Unarchive"

  4. The client resumes active monitoring

Organization Branding

Some organizations can customize Page's appearance with their branding. Navigate to Settings → Branding to configure:

Logo

  • Upload your organization's logo

  • Appears in the navigation and exports

  • Supported formats: PNG, SVG

Account Management

Your Profile

Manage your personal account settings:

  • Name - Update your display name

  • Email - Change your email address

  • Password

  • Notifications - Email notification preferences

Notification Preferences

Manage your preferences for the frequency you want to receive notifications. This can be done immediately following a meeting, a daily or weekly wrap.

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