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Setting Up Client Profiles

Chris Wilson avatar
Written by Chris Wilson
Updated yesterday

Client profiles are the foundation of your Page workspace. Each client represents an organization or area of interest you're monitoring, with its own topics, takeaways, and access controls. For Enterprise you'll typically have one profile for your company. Consultancies can track multiple profiles.

Creating a New Client Profile

  1. Navigate to the Add Client page

    From your home page, use the dropdown in the top right to "+ Add new client".

  2. Enter client information

    • Client Name (Required) - Enter the official name of the organization or entity you're monitoring. This name must be unique within your Page organization. Example: "Acme Technology Solutions"

    • Website URL (Optional but recommended) - Add the client's website URL to help Page better understand their business identity. Must be a valid URL format. Example: https://www.withpage.com

  3. Click "Next" to create the profile

    Page will automatically:

    • Create the client profile

    • Generate a default "name topic" that monitors mentions of the client's name

    • Assign you access to the client

    • Take you to the topics configuration page

Automatic Name Topic

When you create a client, Page automatically creates a "name topic" that monitors mentions of the client's name across all sources. This ensures you never miss direct references to your client, even before you configure additional topics.

Understanding Client Profile Sections

Each client profile has three main sections accessible from tabs at the top of the client page:

Client Profile

The Client Profile section enables you to set the Client Name and Website as well as Archive or Delete the profile.

Topics

The Topics section shows all topics configured for this client. Here you can:

  • View all active and disabled topics

  • Create new topics

  • Edit existing topics

  • Enable or disable topics

  • Delete topics

Learn more in Configuring Topics.

Access

The Access section controls which users in your organization can see this client and its takeaways. You can:

  • View all users with access to this client

  • Add users to grant them access

  • Remove users to revoke their access

Note on Permissions

Your ability to manage client access depends on your user role. Some organizations have permissions where users can only see clients they're explicitly assigned to, while others allow all users to see all clients.

Activating and Archiving Clients

Activating a Client

After creating a client and configuring topics, you need to activate the client to begin monitoring:

  1. Navigate to the client's profile or topics page

  2. Click the "Activate" button

  3. Page will start identifying relevant government activities for this client

When to Activate

You can activate a client as soon as you've created at least one topic. However, it's often better to configure all your topics first so you start receiving a complete set of relevant takeaways right away.

Archiving a Client

When you no longer need to monitor a client, you can archive it:

  1. Navigate to the client's profile page

  2. Look for the "Archive" button or option

  3. Confirm the archive action

Archiving a client:

  • Stops monitoring for new takeaways

  • Preserves all existing data

  • Removes the client from your active client list

  • Can be reversed by unarchiving the client

Unarchiving a Client

To reactivate monitoring for an archived client:

  1. Go to Settings β†’ Clients

  2. Find the archived client in the list

  3. Click Client Profile

  4. Click "Unarchive"

  5. The client will resume active monitoring

Switching Between Clients

When viewing client-specific content (like takeaways or topics), you'll see a client selector at the top of the page. Click it to quickly switch to another client without returning to the home page.

Deleting a Client

If you need to permanently delete a client (rather than archiving it):

  1. Navigate to the client's profile page

  2. Click Delete

  3. Confirm the deletion

Deletion is Permanent

Deleting a client removes all associated data, including topics, takeaways, and access records. This action cannot be undone. In most cases, archiving is a better option.

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